Configuration Management Best Practice Handbook

Configuration Management is a foundational IT service management discipline for organizations that need a structured and sustainable way to manage configuration activities. This handbook provides a clear roadmap from initial concept through implementation, operation, effectiveness measurement, and process improvement.

The book begins with planning Configuration Management services around organizational requirements and a defined mission, keeping the implementation grounded in business needs rather than pursuing an overly broad scope too early.

It then provides practical insight into designing a Configuration Management structure that can be adapted to different requirements, helping teams establish a realistic foundation for implementation and ongoing improvement.