Complete Handbook of IT service Management
and Roles and Responsibilities. How does
your organization match IT roles to ITIL
roles? Many of our clients asked us for help
in ITIL role and responsibility
descriptions, here is the utterly excellent
guide to roles and responsibilities in ITIL.
If you have ever worked in, been a partner
or managed an IT organization, this book
will not only answer a lot of your troubling
questions, it will also explain matters that
you did not know the questions to - just the
obnoxious frustration of something that was
not working.
It is with incredible ease, yet depth and
understanding that this book ploughs through
the important issues that concerns not only
HR managers and CIOs, but anyone who wants
to climb up the ladder.
It explains how you got to balance your IT
staff (process managers and specialists) and
why it is so vitally important to mix people
on the right combination of processes and
projects (brains, grey hair and procedure
projects) as this builds up the
organization's human capital, and provides
the means and profitability to continue to
align with business objectives and grow.
This book is not filled with theoritical
babble but practical and useful information,
knowledge and experience. The book is
divided into six parts: CSI, Service Design,
Service Operation, Service Strategy, Service
Transition and ISO/IEC 20000. All in all it
comprises of 52 documents.
| - File: |
 pdf |
| - Pages: | 166 |
| - Language: |
 English |
| - Size: | 2.01 MB |
| - Code: | E-Book-ITSM-Rol |
Below is a list of documents you will find in the E-book. Click on index file button to see which contents are included.
|
|
|
|
|
|
|
|
The IT Toolkit has truly revolutionized our IT operations. It's the foundation of our SOPs, helps generate run books, reduces training costs, and boosts user satisfaction.
After implementing the IT Toolkit, we now have a well-organized IT plan that's professional and easy for everyone to access and use.
Our clients have responded positively. Even those who had information, found ours better organized, making us more efficient and improving our IT management.
The toolkit offers a framework for best practices, ensuring that as practices evolve, our documentation system adapts seamlessly.
The IT Toolkit brings structure to documentation management, reducing the workload on engineers so they can focus more on clients. It's a game changer.
The IT Toolkit prevents duplicate entries and has replaced two other tools, making it much more effective and faster. Our engineers love it!
The IT Toolkit is incredibly easy to use with no ramp-up time. It's a straightforward process that gives clients control while simplifying their workflow.
The IT Toolkit has given me a better understanding of IT management efficiency and provides an easy, friendly way to improve our processes.
The toolkit has helped me organize my thoughts and training strategies with our IT team, making everything more streamlined.
Excellent IT Toolkit! It's essential for all CIOs and technology managers looking to enhance their operations.
A very useful toolkit, one of the best I've used. I wish every IT manager could benefit from it.
These toolkits have boosted my confidence and empowered me to grow as an IT Manager.