IT Manager Toolkits

Similar Toolkits
IT Helpdesk Management Toolkits

IT helpdesk services, is a single point of contact from the user with the IT department. The evaluation and measurement of the success of the activities supported by the IT department are: Satisfaction of users of IT services. Thus, to serve users (customers) in the best way is to understand the expectations of the customer; enhance the level of satisfaction, satisfied with the quality of IT services, service attitude, improve the service.

The toolkits for IT helpdesk will help improve operational support to better as: recorded support requests, checklist of employees, the standard installation instructions and assess the capacity of IT staff.

Toolkit Documents

Below is a list of documents you will find in the toolkit. Click on index file button to see which templates are included.


          Price: $37.00

 File type 

 File name

Part-1. Helpdesk Request Ticket

ITD-HD01_Form_Helpdesk Trouble Ticket.doc

ITD-HD02_Form_IT Request.xls

ITD-HD03_Form_Computer Software Request.doc

ITD-HD04_Form_E-mail Creation Request.doc

ITD-HD05_Form_IT Services Request.doc

ITD-HD06_Form_e-Mail Send Out Request.doc

ITD-HD07_Form_Internet Access Request.doc

ITD-HD08_Form_Remote Access Request.doc

ITD-HD09_Form_ IT Programming Request.xls

ITD-HD10_Checklist_Software Installing Request.doc

ITD-HD11_Form_Folder Right Permission Request.xls

ITD-HD12_Form_Password Reset Request.doc

ITD-HD13_Form_IP Address Request.doc

ITD-HD14_Form_Call Access Request.doc

ITD-HD15_Form_Mailbox Quota Increase Request.doc

ITD-HD16_Flowchart_Model for Generic Request.doc

ITD-HD17_Form_Programming Request Monitoring.xls

ITD-HD18_Form_Programming Request Profile.xls

ITD-HD19_Form_Third-Party Access Request.doc

Part-2. Support Operation

ITD-HD01_Form_New Employee Preparation.doc

ITD-HD02_Form_Welcome Letter IT Department.doc

ITD-HD03_Checklist_Helpdesk Management.xls

ITD-HD04_Flowchart_Helpdesk Data Summary.doc

ITD-HD05_Form_Training Outline.doc

ITD-HD06_Score_IT Services Objective.xls

ITD-HD07_Sample_IT Problem Severity Definitions.doc

ITD-HD08_Flowchart_Helpdesk Processes.xls

ITD-HD09_Sample_Internal Customer Satisfaction Survey.xls

ITD-HD10_Form_Ink Cartrid List Spare.xls

ITD-HD11_Form_User Questionnaire About Printer.doc

ITD-HD12_Form_User Satisfaction Survey About Printer.xls

ITD-HD13_Checklist_Incident Response and Handling Procedures.xls

ITD-HD14_Form_IT Security Incident Report.xls

ITD-HD15_Form_Problem Event Report Weekly.xls

ITD-HD16_Form_Incident Report.doc

ITD-HD17_Form_Virus Infected Monitoring.xls

ITD-HD18_Form_Incident and Response Management.xls

ITD-HD19_Incident Response Policy.doc

ITD-HD20_Information Technology Standards Policy.doc

Part-3. KnowledgeBase and User Guide

ITD-HD01_Flowchart_Model to Access to a Service.doc

ITD-HD02_Flowchart_Model for Changing Rights.doc

ITD-HD03_Flowchart_Model for Procurement of Items.doc

ITD-HD04_Checklist_Scan Virus_Spyware.doc

ITD-HD05_Checklist_Email Before Pressing Send IT Helpdesk.doc

ITD-HD06_Checklist_Software Using.doc

ITD-HD07_Guidance_Helpdesk User Guide.doc

ITD-HD08_Checklist_Software Standard Installation.xls

ITD-HD09_Form_Software Skills Evaluation of Users.doc

ITD-HD10_Form_New Employee Computer Skills.doc

ITD-HD11_Checklist_Setting Up a Printer Server.doc

ITD-HD12_Personal Desktop Standard Configuration Rule.doc

Part-4. For IT Helpdesk Staff

ITD-HD01_Form_Employee Exit.doc

ITD-HD02_Guidance_Welcome to IT Department.doc

ITD-HD03_Form_IT Virtual Support.doc
ITD-HD04_Guidance_Construct IT Announcement to User.doc

ITD-HD05_Form_Communication Rule For IT Incidents.xls


Price: $37.00

Date File Updated 10/10/2021
File Format pdf, xls, doc
No. of files 75 Files, 9 Folders
File download size 4.1 MB (.rar)
Language English

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Related Templates For an IT Administrator

IT Manager must be responsible for all IT activities to support for business strategic objectives. The usual objectives are focus on: IT strategy, technology system; budget, investment, organization and staff motivation;

The necessary requirements for an IT manager or IT leaders are: Ability to develop strategies and leadership; customer relationship management; suppliers and employees; project management; solving business problems with MIS systems; ensure continuous operation and disaster recovery of IT system.

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