The comprehensive ITSM
Toolkit provides a baseline set of proven, tactical
deliverables for technology professionals. These
ITIL-based tools include essential support materials,
templates and guidance to initiate, accelerate and fine
tune any service-focused IT organization. Specific tools
and guidance includes:
- Incident Management Templates
- Problem Management Templates
- Configuration Management Templates
- DR (Disaster Recovery) Templates
- Service Management Templates
- Change Management Templates
- Release Management Templates
- Roles & Responsibilities (ARCI) Template - IT Service Narrative Template
- And Other Templates
All templates provide specific examples and guidelines for accelerated deployment including base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations, and more.
ITIL/ IT Service Management Template Toolkits provide specific examples and guidelines for accelerated deployment including base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements.
You can get the entire set of over 300 tools, all in EXCEL and WORD file formats. Use them "as is" or modify as needed to meet your own unique requirements.
Package Combo Price: $ 216.00
|Date File Updated||10/10/2021|
|File Format||pdf, xls, doc|
|No. of files||305 Files, 52 Folders|
|File download size||54.1 MB (.rar)|
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IT Manager must be responsible for all IT activities to support for business strategic objectives. The usual objectives are focus on: IT strategy, technology system; budget, investment, organization and staff motivation;
The necessary requirements for an IT manager or IT leaders are: Ability to develop strategies and leadership; customer relationship management; suppliers and employees; project management; solving business problems with MIS systems; ensure continuous operation and disaster recovery of IT system.