Incident Management Toolkits Package

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ITIL Incident Management Toolkits
IT Service Management Toolkits

An IT incident is any disruption to an organization's IT services that affects anything from a single user or the entire business . In short, an incident is anything that interrupts business continuity.

Incident management is the process of managing IT service disruptions and restoring services within agreed service level agreements (SLAs).

The scope of incident management starts with an end user reporting an issue and ends with a service desk team member resolving that issue.


This package the process followed for managing incidents. They also analyze, modify, and improve the process to ensure it best serves the interest of the organization.


Toolkit Documents

Below is a list of documents you will find in the toolkit. Click on index file button to see which templates are included.


          Price: $35.00

 File type 

 File name

Part-1. Incident Management Plan Guide

ITIL-SEV01.Incident Management Guide.pptx

ITIL-SEV02.Incident Management Process Guide.pdf

ITIL-SEV03.Incident Management Process Summary.pdf

ITIL-SEV04.Incident Management Training.ppt

ITIL-SEV05.Dealing With Major Incidents.docx

ITIL-SEV06.Incident Management KPIs and Reports.docx

ITIL-SEV07.Incident Management Priority Considerations.docx

ITIL-SEV08.Incident Management Roles and Responsibilities.docx

ITIL-SEV09.Major Incident Assessment Example.docx

ITIL-SEV10.Incident Mangement Mindmap.pdf

ITIL-SEV11.Incident Management Process Report Sample.pdf

Part-2. Incident Management Process

ITIL-SEV01.Incident Management Process Assessment.xls

ITIL-SEV02.Incident Management Process Map.pdf

ITIL-SEV03.Incident Management Process Template.docx

ITIL-SEV04.Incident Management Process Sample.doc

Part-3. Incident Management Policy

ITIL-SEV01.Incident Management Policy.docx

Part-4. Incident Management Templates

ITIL-SEV01.Incident Catalogue Template.xlsx

ITIL-SEV02.Incident Report Template-1.xlsx

ITIL-SEV03.Incident Report Template-2.xlsx

ITIL-SEV04.Incident Report Template-3.doc

ITIL-SEV05.Incident Report Template-4.xlsx

ITIL-SEV06.Incident Report Template-5.docx

ITIL-SEV07.Intern Incident Report.docx

ITIL-SEV08.IT Security Incident Report Template.xlsx

ITIL-SEV09.Major Incident Notification Template.docx

ITIL-SEV10.Major Incident Report Template.docx

ITIL-SEV11.Structure Damage Incident Report.docx

ITIL-SEV12.Workplace Violence Report.xlsx

ITIL-SEV13.Checklist Incident Priority.xlsm

ITIL-SEV14.PIR for Incident Closure Template.docx

ITIL-SEV15.Sample Incident Ticket Template.docx

ITIL-SEV16.Incident Management Flowcharts Template.doc

Price: $35.00

Date File Updated 10/10/2021
File Format pdf, xls, doc
No. of files 32 Files, 4 Folders
File download size 5.0 MB (.rar)
Language English
Purchase code ITIL-Incident

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Related Templates For an IT Administrator

IT Manager must be responsible for all IT activities to support for business strategic objectives. The usual objectives are focus on: IT strategy, technology system; budget, investment, organization and staff motivation;

The necessary requirements for an IT manager or IT leaders are: Ability to develop strategies and leadership; customer relationship management; suppliers and employees; project management; solving business problems with MIS systems; ensure continuous operation and disaster recovery of IT system.

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