DSS - Deliver, Service, and Support Toolkits

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DSS - Deliver, Service, Support Toolkits

The DSS (Deliver, Service, and Support) Toolkits in the COBIT framework provide practical resources to ensure efficient delivery, seamless support, and reliable services for IT operations. These templates are crafted to help organizations maintain service quality, respond to user needs effectively, and sustain operational excellence.

Key features of our DSS Toolkits:

- Service reliability: Streamline processes to ensure uninterrupted IT service delivery and customer satisfaction'
- Customizable templates: Adjust the resources to meet your organization's specific service and support needs.
- Enhanced support management: Foster quick incident resolution and proactive service improvement.

With these DSS Toolkits, businesses can strengthen their IT operations and deliver exceptional service that aligns with strategic goals.

 


Toolkit Documents

Below is a list of documents you will find in the toolkit. Click on index file button to see which templates are included.

 

Price: $57.00

File  type 

 File name

DSS01 - Manage Operations

IT Operations Management Policy.doc

Incident Response Guide.doc

IT Event Monitoring Checklist.doc

IT Operations KPI Dashboard.doc

IT Performance Troubleshooting Guide.doc

IT Patch Management Schedule.doc

IT Job Scheduling Template.doc

IT Capacity Planning Report.doc

IT Log Analysis Report.doc

IT Service Optimization Framework.doc

DSS02 - Manage Service Requests and Incidents

IT Service Desk SOP.doc

IT Service Request Form.doc

Incident Root Cause Analysis Template.doc

IT Escalation Procedures.doc

IT Service Performance Report.doc

IT Customer Satisfaction Survey.doc

IT Service Support KPI Metrics.doc

IT Incident Resolution Best Practices.doc

IT Knowledge Base Template.doc

IT Service Ticket Management Report.doc

DSS03 - Manage Problems

IT Problem Management Policy.doc

Problem Identification and Categorization Guide.doc

Root Cause Analysis (RCA) Template.doc

Problem Management Workflow Diagram.doc

IT Problem Resolution Procedures.doc

Known Error Database (KEDB) Template.doc

Problem Prioritization and Impact Assessment Matrix.doc

Problem Escalation and Notification Guidelines.doc

IT Problem Diagnosis Checklist.doc

Problem Trend Analysis Report.doc

Problem Resolution Timeframe KPI Dashboard.doc

IT Problem Tracking and Resolution Log.doc

Problem Communication Plan.doc

IT Post-Incident Review Template.doc

DSS04 - Manage Continuity

1. Business Continuity Management (BCM) Policy.doc

2. IT Disaster Recovery Plan (DRP).doc
3. Business Impact Analysis (BIA) Template.doc
4. IT Continuity Risk Assessment Report.doc
5. IT Recovery Point Objective (RPO) and Recovery Time Objective (RTO) Framework.doc
6. IT Emergency Response Plan.doc

7. IT Continuity Testing and Simulation Checklist.doc

8. IT Incident Response and Escalation Plan.doc
9. Crisis Communication Plan for IT Disruptions.doc
10. IT Service Continuity Roles and Responsibilities Matrix.doc
11. IT Redundancy and Backup Strategy.doc
12. IT Failover and Switchover Procedures.doc

13. IT Data Backup and Recovery Policy.doc

14. IT Continuity Monitoring Dashboard.doc
15. IT Resilience and Adaptation Plan.doc

DSS05 - Manage Security Services

Information Security Governance Policy.doc

Cybersecurity Incident Response Plan.doc
IT Security Incident Management Workflow.doc
IT Security Risk Assessment Report.doc
IT Security Monitoring Dashboard.doc
IT Security Awareness Training Plan.doc

Cyber Threat Intelligence Report.doc

IT Security Hardening Guidelines.doc
IT Security Compliance Checklist.doc
IT Access Control and Identity Management (IAM) Policy.doc
IT Endpoint Security Protection Guide.doc
IT Data Protection and Encryption Standards.doc
Penetration Testing and Vulnerability Assessment Report.doc
IT Security Breach Impact Assessment Report

DSS06 - Manage Business Process Controls

IT Business Process Control Policy.doc

IT General Controls (ITGC) Assessment Checklist.doc
IT Application Control Testing Framework.doc
IT System Authorization and Access Control Procedures.doc
IT Audit and Compliance Control Matrix.doc
IT Segregation of Duties (SoD) Analysis.doc

IT Internal Control Self-Assessment Template.doc

IT Compliance Monitoring and Reporting Dashboard.doc

IT Business Rules and Workflow Automation Guide.doc
IT Control Deficiency Remediation Plan.doc
IT Transaction Monitoring and Anomaly Detection Report.doc
IT Compliance Audit Readiness Checklist.doc
IT Governance and Control Effectiveness Review.doc

IT Risk and Control Maturity Assessment Report.doc
IT Regulatory and Legal Compliance Controls Summary.doc
 

 

Price: $57.00
Date File Updated 23/03/2025
File Format pdf, xls, doc
No. of files 84 Files, 6 Folders
File download size 2.04 MB (.rar)
Language English


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Related Templates For an IT Manager

IT Manager must be responsible for all IT activities to support for business strategic objectives. The usual objectives are focus on: IT strategy, technology system; budget, investment, organization and staff motivation.

The necessary requirements for an IT manager or IT leaders are: Ability to develop strategies and leadership; customer relationship management; suppliers and employees; project management; solving business problems with MIS systems; ensure continuous operation and disaster recovery of IT system.


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