CIO Toolkits & Templates

Similar Toolkits
IT Service Management Toolkits for CIO
IT Service Management Toolkits for CIO

This comprehensive IT Service Management toolkit provides a baseline set of proven, tactical deliverables for IT professionals. The toolkit includes essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization.

All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations and more.


Each document has been developed and enhanced over time as part of a series of planned updates. The templates come in Microsoft Office format, ready to be tailored to your organization's specific needs.

Toolkit Documents

Below is a list of documents you will find in the toolkit. Click on index file button to see which templates are included.


          Price: $75.00

 File type 

 File name

Part-1. Incident Management Templates

CIO-SEV01.Incident Catalogue Template.xls

CIO-SEV02.Incident Management Guide.ppt

CIO-SEV03.Incident Management Policy.doc

CIO-SEV04.Incident Management Process.doc

CIO-SEV05.Incident Report Template.xls

CIO-SEV06.Incident Report Excel Template.xls

CIO-SEV07.Intern Incident Report.xls

CIO-SEV08.IT Security Incident Report Template.doc

CIO-SEV09.ITIL Incident Report Template.xls

CIO-SEV10.Incident Report Excel Template.doc

CIO-SEV11.ITIL PIR For Incident Closure Template.doc

CIO-SEV12.Major Incident Notification Template.doc

CIO-SEV13.Major Incident Report Template.doc

CIO-SEV14.Structure Damage Incident Report.doc

CIO-SEV15.Workplace Violence report.xls

CIO-SEV16.Checklist Incident Priority.xls

Part-2. Problem Management Templates

CIO-SEV01.ITIL Mom Template for Major Problem Review.doc

CIO-SEV02.Major Problem Report Template.doc

CIO-SEV03.Problem Catalogue Template.xls

CIO-SEV04.Problem Management Process.doc

CIO-SEV05.Problem Record Template.doc

Part-3. Configuration Management Templates

CIO-SEV01.Configuration Management Plan template.doc

CIO-SEV02.Configuration Management Policy.doc

CIO-SEV03.Configuration management Process.doc

CIO-SEV04.Configuration Management RACI.doc

Part-4. DR (Disaster Recovery) Templates

CIO-SEV01.DR Approach Template.doc

CIO-SEV02.DR Asset Register.doc

CIO-SEV03.DR Closure Template.doc

CIO-SEV04.DR Communication Plan Template.doc

CIO-SEV05.DR Implementation Plan Template.xls

CIO-SEV06.DR Plan Template.doc

Part-5. IT Service Management Templates

CIO-SEV01.IT Service Continuity Plan.doc

CIO-SEV02.IT Service Level Requirements Template.doc

CIO-SEV03.ITIL Service Request Form Template.xls

CIO-SEV04.Service Catalog Template.xls

CIO-SEV05.Service Charter Template.doc

CIO-SEV06.Service Delivery Status Report Template.doc

CIO-SEV07.Service Level Agreement Template.doc

CIO-SEV08.Service Report Template.doc

CIO-SEV09.Service Strategy Template.doc

CIO-SEV10.CSI Register.xls

CIO-SEV11.CSI Plan Template.doc

Part-6. Change Management Templates

CIO-SEV01.Change Control Form Template.doc

CIO-SEV02.Change Management Excel.xls

CIO-SEV03.Change Management Sample.doc

CIO-SEV04.Change Management Process.doc

CIO-SEV05.Change Request Form.doc

CIO-SEV06.Change Request Template.ppt

CIO-SEV07.Change Request Word Template.doc

CIO-SEV08.Generic Change Request Template.doc

CIO-SEV09.ITIL Change Management Process.doc

CIO-SEV10.ITIL Change Request template.xls

CIO-SEV11.ITIL Mom Change Advisory Board.doc

CIO-SEV12.ITIL Request for Change Template.doc

CIO-SEV13.Project Change Log.xls

CIO-SEV14.Project Change Log Template - V2.xls

CIO-SEV15.RACI For Emergency Change Management.xls

CIO-SEV16.RACI Matrix for Normal Change Management.xls

CIO-SEV17.Software Change Request Example.xls

Part-7. Release Management Templates

CIO-SEV01.Application Impact Heat Map.xls

CIO-SEV02.Emergency RFC Template.doc

CIO-SEV03.Implementation Issue Register.doc

CIO-SEV04.ITIL Release Plan template.doc

CIO-SEV05.Normal RFC Template.doc

CIO-SEV06.Project Gamma: Implementation Update.doc

CIO-SEV07.Project Implementation Plan.xls

CIO-SEV08.RACI Matrix for Release Management.xls

CIO-SEV09.Release Calendar Excel.xls

CIO-SEV10.Release Checklist Template.xls

CIO-SEV11.Release Management RACI.xls

CIO-SEV12.Release Post Implementation Review.doc

CIO-SEV13.Release Project Plan -1.mpp

CIO-SEV14.Release Project Plan -2.mpp

CIO-SEV15.Release Risk Assessment Template.xls

CIO-SEV16.Release Schedule Template Excel.xls

CIO-SEV17.Release Status Report Template Excel.xls

Part-8. Other Templates

CIO-SEV01.Application Portfolio Template.doc

CIO-SEV02.Daily Log Template.doc

CIO-SEV03.IT Asset Management Best Practices.doc

CIO-SEV04.IT Asset management Policy Template.doc

CIO-SEV05.ITIL Customer Complaint Log.doc

CIO-SEV06.ITIL Customer Complaint Report Template.doc

CIO-SEV07.ITIL Internal Audit Report.doc

CIO-SEV08.ITIL Roles and Responsibilities RACI.xls

CIO-SEV09.ITIL Capacity Management.doc

CIO-SEV10.ITIL Implementation Plan.xls

CIO-SEV11.ITIL Process Map.xls

CIO-SEV12.KE Record Template.doc

CIO-SEV13.Operational Level Agreement Template.doc

CIO-SEV14.Post Implementation Review Template.doc

CIO-SEV15.SACM Plan Template.doc

Part-9. IT Service Management Presentation (Slides)

CIO-SEV01. Transform HelpDesk into a ServiceDesk.ppt

CIO-SEV02. Standardize The Service Desk.ppt

CIO-SEV03. Design & Build a Service Catalog.ppt

CIO-SEV04. The Help Desk Growth.ppt

CIO-SEV05. Improve IT- Business Alighment Through an Internal SLA.ppt

CIO-SEV06. Align IT With The Real End Customer.ppt

CIO-SEV07. Use Devops To Respond Faster To End Customers.ppt

CIO-SEV08. Overcome the Barriers to Good Requirements Management.ppt

CIO-SEV09. Create an End-User Computing Roadmap to Get Users on the Right Path.ppt

CIO-SEV10. Create a Service Management Roadmap.ppt

CIO-SEV11. Establish a Benefits Realization Process.ppt

CIO-SEV12. Establish a Right Sized Incident Management Process.ppt

CIO-SEV13. Establish an Effectivity Problem Management Process.ppt

CIO-SEV14. Create a Configuration Management Roadmap.ppt

CIO-SEV15. Establish a Right-Sized Release and Deployment Management Process.ppt

CIO-SEV16. Establish a Service Metrics Program That Meets Business Needs.ppt

CIO-SEV17. Establish a Service Based Costing Model.ppt

CIO-SEV18. Improve Business Satisfaction by 10% Through Business Relationship Management.ppt

Price: $75.00

Date File Updated 10/10/2021
File Format pdf, xls, doc
No. of files 109 Files, 9 Folders
File download size 20.8 MB (.rar)
Language English

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Related Templates For an IT Administrator

IT Manager must be responsible for all IT activities to support for business strategic objectives. The usual objectives are focus on: IT strategy, technology system; budget, investment, organization and staff motivation;

The necessary requirements for an IT manager or IT leaders are: Ability to develop strategies and leadership; customer relationship management; suppliers and employees; project management; solving business problems with MIS systems; ensure continuous operation and disaster recovery of IT system.

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