The Service Catalog Process Management Templates and Examples Workbook provides a wide variety of resources to boost your understanding and ability to implement and manage Service Catalog Management in your organization.
This book covers Service Catalog fundamentals; the use of Service Catalogs as a core IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. It then shows how this tool is pivotal in demonstrating the value IT provides to facilitate business operations. Put together by The Art of Service's industry experts and using real case studies, this valuable kit takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization.
Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which paves the way for a strong Service Catalog Foundation, should do at least as well as the first edition, which is a bestseller.
| - File: |
 pdf |
| - Pages: | 168 |
| - Language: |
 English |
| - Size: | 919 KB |
| - Code: | E-Book-ITSM-Cat |
Below is a list of documents you will find in the E-book. Click on index file button to see which contents are included.
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