Many modern business processes would be
unable to function without corresponding IT
services. In spite of this ever-growing
dependency, as well as the rise of customer
expectations for performance and quality of
IT services, very little research has been
done on the topic of IT service quality
management.
Quality Management for IT Services:
Perspectives on Business and Process
Performance aims to reduce this knowledge
gap and to encourage people to spend more
time researching the numerous facets of this
increasingly important aspect of commercial
value adding. Featuring economic and social
perspectives along with implementation and
practical solutions, this book gives both
scientists and practical experts an insight
into the many different facets of IT service
quality management.
| - File: |
 pdf |
| - Pages: | 348 |
| - Language: |
 English |
| - Size: | 20.1 MB |
| - Code: | E-Book-ITSM-Quality |
Below is a list of documents you will find in the E-book. Click on index file button to see which contents are included.
|
|
|
|
|
|
|
|
|
The IT Toolkit has truly revolutionized our IT operations. It's the foundation of our SOPs, helps generate run books, reduces training costs, and boosts user satisfaction.
After implementing the IT Toolkit, we now have a well-organized IT plan that's professional and easy for everyone to access and use.
Our clients have responded positively. Even those who had information, found ours better organized, making us more efficient and improving our IT management.
The toolkit offers a framework for best practices, ensuring that as practices evolve, our documentation system adapts seamlessly.
The IT Toolkit brings structure to documentation management, reducing the workload on engineers so they can focus more on clients. It's a game changer.
The IT Toolkit prevents duplicate entries and has replaced two other tools, making it much more effective and faster. Our engineers love it!
The IT Toolkit is incredibly easy to use with no ramp-up time. It's a straightforward process that gives clients control while simplifying their workflow.
The IT Toolkit has given me a better understanding of IT management efficiency and provides an easy, friendly way to improve our processes.
The toolkit has helped me organize my thoughts and training strategies with our IT team, making everything more streamlined.
Excellent IT Toolkit! It's essential for all CIOs and technology managers looking to enhance their operations.
A very useful toolkit, one of the best I've used. I wish every IT manager could benefit from it.
These toolkits have boosted my confidence and empowered me to grow as an IT Manager.