The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20000 standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of ISO/IEC 20000, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of IT Service Management Processes.
The best-selling ISO/IEC 20000
quality management handbook from one of the
worlds leading experts on the ISO 20000 family
of standards. Fully updated with the latest
experiences of successfully working with the
standard from industry and the service sector,
plus quality auditors. Analyses each section,
clause and requirement in detail, with practical
implementation guidance. Whether establishing an
ISO/IEC 20000 quality management system for the
first time, or upgrading an existing system,
this handbook is ideal for student s,
practitioners, managers, instructors and
auditors. It is supported by a wide range of
solutions, FAQs, tips for implementers, and a
glossary of terms that will be invaluable in any
sector, industry, business or organization.
| - File: |
 pdf |
| - Pages: | 96 |
| - Language: |
 English |
| - Size: | 864 KB |
| - Code: | E-Book-ISO2000-Imp |
Below is a list of documents you will find in the E-book. Click on index file button to see which contents are included.
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