ISO/IEC 20000 is the international,
independent standard for quality in IT
Service Management. A standard that enables
organizations to prove the quality of IT
Services to clients, and to build and
maintain an IT Service Management System
that meets the international ISO/IEC 20000
quality requirements. This delivers a
significant competitive advantage, since
clients demand high quality of IT Services.
These organizations need IT-professionals
who are certified for ISO/IEC 20000.
This kit prepares you for the certification
exam by offering valuable information on the
ITIL and ISO/IEC 20000 Framework, ISO/IEC
20000 Certification and IT Service
Management. This Kit contains the book and
online course access that provides
everything you need to prepare for the
ISO/IEC 20000 Foundation Certification Exam,
including in-depth coverage of all exam
objectives, scenarios to easily demonstrate
the processes in action, and practice exam
questions for that last minute test
preparation.
| - File: |
 pdf |
| - Pages: | 136 |
| - Language: |
 English |
| - Size: | 2.4 MB |
| - Code: | E-Book-ISO2000-Cer |
Below is a list of documents you will find in the E-book. Click on index file button to see which contents are included.
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