IT Helpdesk Management

Small improvements can make a big difference in the contact centre. Our panel of experts give their tips on how

Do you sometimes feel you are taking on more than you can stomach when it comes to offering great customer

As the single point of contact for customers, the service desk is the face of IT. With services becoming more

The marketing goal is simple – to ensure that all end-users have been fully informed of all available the help

If your end-users were asked how often certain systems are “down”, what would they say?  Whatever the answer might be,