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IT Policy Development

The Benefits of Technology Standards

Experience has shown that good things happen when the right set of end-user technology standards are appropriately planned and applied.

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IT Policy Development

Protecting Business Interests With Policies for IT Asset Management

Where is that laptop?  Who has that printer?  Do we have sufficient software licenses for every user?  These are the

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IT Risk Management

Disaster Recovery Planning in IT Management

Disaster recovery planning is the mechanism by which are anticipated and addressed. Just what is a “technology related disaster”?  Oddly

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IT Helpdesk Management

Managing End-User Perceptions of IT Service Interruptions and Outages

If your end-users were asked how often certain systems are “down”, what would they say?  Whatever the answer might be,

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IT Risk Management

What is Technology “Downtime”?

“Downtime” is hard to define. The meaning will vary by organization, person, system and event. On a big picture level,

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IT Management

The Basics of Managing I.T. in Business

Information technology (IT) management is an established discipline, defined by the series of steps, practices and procedures used to select,

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IT Management

IT Management definition

IT management is the process of overseeing all matters related to information technologyoperations and resources within an IT organization. IT

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IT Management Blog

  • IT Budget Management (16)
  • IT Change Management (11)
  • IT Helpdesk Management (16)
  • IT Management (14)
  • IT Organization Management (8)
  • IT Policy Development (7)
  • IT Project Management (19)
  • IT Risk Management (9)
  • IT Strategy Management (6)

Recent Posts

  • Security risk management
  • THE 5 MISTAKES YOU MAY BE MAKING WITH YOUR IT RISK MANAGEMENT
  • Risk Management & Information Security Management Systems
  • Six Stages of IT Strategic Management
  • IT Organization Management: Revisiting Centralization
  • Information Technology & Its Uses in Business Management
  • Information Technology & Its Role in the Modern Organization
  • Change Management
  • IT Change Management
  • IT Risk Management
  • EFFECTIVE IT RISK MANAGEMENT
  • Does IT deliver on its promises ?
  • Finding a common ground between Finance and IT
  • What you need to know about the business IT divide
  • Bridging the business–IT divide needs a common language for understanding IT costs
  • Relevant IT – IT solutions to bridge the gap between business and IT
  • Define and maintain IT policies
  • How to write your company’s IT security policy
  • What IT Managers Need To Know About Working Capital
  • Assets & Liabilities: What Does An IT Manager Need To Know?
  • An IT Manager’s New Best Friend: The Company Balance Sheet
  • How IT Managers Can Create A Financial Budget
  • IT Managers Need To Know: What Is A Master Budget?
  • Budgeting 101: What IT Managers Need To Know
  • How to Manage Your Boss: Five Tips for Managing Up
  • Planning Projects in the IT Helpdesk Environment
  • The Six Principles of Project Management
  • Building Relationships in Project Management
  • Five Steps to a Winning Project Team
  • 5 Essentials to Project Team Success
  • Six Time Management Tips for Project Managers
  • The Simplified Project Management Process
  • Planning for IT Project Success
  • A Guide to Creating a Quality Project Schedule
  • Understanding the Perspective of Your Team
  • Project Management and Its Impact on IT Project Success
  • Understanding the Software Development Process
  • Planning More Effective Milestones in Web Design Projects
  • Turn Your Customer’s Needs into Successful IT Projects
  • 5 Reasons to Kill IT Projects
  • Project Managers: The Value of Understanding Technology
  • How to Recruit an IT Project Manager
  • What’s driving your IT organizational change?
  • 8 IT Strategic Planning Mistakes to Avoid
  • Anatomy of an IT Strategic Plan
  • How To Develop An IT Strategic Plan
  • Why do you need an IT policy ?
  • IT organization (information technology organization) definition
  • What is IT Strategy ?
  • Step-By-Step Guide to IT Strategic Planning
  • 7 Steps to Business and IT Alignment
  • Business-IT alignment
  • 3 Ways to control IT budget
  • IT management principles
  • IT Career Paths
  • IT Helpdesk Communication Plan
  • The 4 groups important for a Help Desk Manager
  • IT Help Desk: What is a Help Desk?
  • Help Desk Knowledge Management Best Practices
  • Help Desk KPI
  • Help Desk Problem Management
  • Help Desk Escalation Support Group
  • Help Desk Mission and Vision statements.
  • Single Point of Contact Help Desk structure
  • Help Desk Ticket Categories: CREATE Help Desk ticket classification
  • 8 Steps to mature a knowledge management system
  • Top tips to improve the contact centre
  • Ten top tips for managing your helpdesk better
  • 7 Knowledge management tips to improve your service desk
  • What are the business benefits of change management?
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