Top tips to improve the contact centre
Small improvements can make a big difference in the contact centre. Our panel of experts give their tips on how
Read MoreSmall improvements can make a big difference in the contact centre. Our panel of experts give their tips on how
Read MoreDo you sometimes feel you are taking on more than you can stomach when it comes to offering great customer
Read MoreAs the single point of contact for customers, the service desk is the face of IT. With services becoming more
Read MoreEven a semi-serious attempt at instituting change management is going to take the valuable time of several of your organization’s
Read MoreLess ambiguous than the definition of change management are the reasons why dealing with change is more difficult than ever.
Read MoreHere’s a quick quiz. Change management is: a) software that automates the process of tracking and documenting changes to a
Read MoreHaving recently implemented a Basic ITIL Change Management Process, I’m sometimes asked about lessons learned implementing ITIL Change Management. –
Read MoreThe CAB agenda If you have a CAB in place, or just getting started with Basic IT Change Management, here
Read MoreScope of Change Management First things first. Change Management is a control process. In addition to its widely understood
Read More1. Start small and keep it simple Identify key technical folks from each of the functional IT group (Network, Development,
Read MoreChange Management Program (CMP), more commonly known as Change Control Process or Change Control Management Process, is a formal process
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